Not every self-pay patient has the ability to pay their account in full immediately, that is why Integrated Health Systems provides a service to help avoid potential paying accounts from being referred to bad debt.
Integrated Health Systems has the ability to monitor all payment arrangements made by Hospital staff, or payment arrangements can be made by IHS once the patient agrees to establish payment arrangements. IHS staff will monitor all accounts in a timely fashion and set up protocols to ensure that all balances are paid in full and brought to a final conclusion.
Once an account is referred, the following protocols will be established:
- Accounts will be loaded into our system and an acknowledgements report generated
- Monthly statements will be sent acknowledging current payment and next due date
- Follow up calls and letters on missed payments after due date
- Broken arrangements will be vigorously followed up
- Unresolved arrangements will be closed & returned after 90 days for bad debt referrals