Given that 100% of our clients are in the healthcare field, Integrated Health Systems understands the sensitive nature of self-pay collections. Therefore, we can create customized scripts tailored and approved by your facility that will be adhered to by our collectors when communicating with your patients. We pride ourselves in collecting bad debts without jeopardizing public relations.
Highlights of Integrated Health Systems’ Self Pay Program include:
- Electronic acceptance of your accounts from whichever healthcare data processing system your facility is currently using.
- Dedicate a team of experienced healthcare financial specialists to work your accounts.
- Collection effort begins immediately upon receiving your accounts.
- Accounts are first assigned to our Insurance Division to establish the availability of any previously unknown third party coverage.
- Accounts screened through our Insurance Division, are automatically transferred to our Self-Pay Division and a telephone contact attempt is made immediately.
- A team of collection specialists telephone accounts on a pre-set schedule to establish a line of communication to quickly resolve the balance.
- Accounts are assigned permanently to specific collectors within our Self-Pay Division, which will substantially improve communication between your office and Integrated Health Systems.